Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.
Participants will learn:
- How to turn a confrontation into a respectful conversation
- 3 ways to manage drama that often surfaces with conflict
- A road map for the courageous dialogue (a conflict resolution model)
- 5 keys to dealing with difficult people to respond with confidence, congruence and clarity