Most leaders and managers desire to achieve a win/win outcome with their teams and clients, however they are still using outdated negotiation tactics that are based on manipulation and gaining control. In order to actually create win/win outcomes leaders must learn new skills and show up with more than lip service to an ideal.
As our knowledge of emotional intelligence and understanding human behavior deepens so does the ability to use manipulation tactics to get people to bend to our desired outcomes. The danger is in the long term erosion of trust and good will. Coming around to a true win win situation is more than doable yet so often we miss the mark because of a few key elements.
- Mastering the true art of persuasion that allows for an actual win win
- Reading the clues - Body Language and other non-verbal clues so that you know how to adjust
- Keeping your feelings in check – tools and tricks to avoid emotional landmines